The hotel industry needs to radically rethink its approach to accessibility, moving beyond basic ADA compliance to address a much broader spectrum of guest needs, according to one industry expert.
“Let’s talk about the worst case, and then let’s talk about how that is actually not as fringe as it may seem at first glance,” says Dhaval Patel, CEO of Lotus, challenging the traditional view of accessibility as a niche market.
According to Patel, the demand for accessible accommodations goes well beyond traditional expectations. He highlights several expanding demographics driving this trend: aging travelers with arthritis or limited mobility, pregnant travelers in later trimesters, guests managing temporary injuries, parents navigating the challenges of young children, and even travelers experiencing fatigue from long journeys. Together, these groups underscore how accessibility features are increasingly relevant to a broad spectrum of hotel guests, not just those with permanent disabilities.
“Pregnant moms have been using Lotus a lot, because literally, second third trimester, getting up is literally a pain in the back,” Patel explains. “But then the bigger thing, once your baby’s falling asleep in your arms, now you’re stuck.”
Patel emphasizes that accessibility challenges begin long before guests reach their rooms. “Everything from the moment they leave their home to the moment when they reach the hotel, very few things along that progression are deemed to be accessible,” he notes.
This comprehensive view of accessibility needs suggests a much larger market opportunity than many hoteliers realize.
Rather than expensive permanent modifications, Patel advocates for adaptable solutions that can transform any room into an accessible space. “You can just take the ring and the switch cover with you wherever you go, it can be on your finger, in your pocket,” he explains.
This approach allows hotels to better serve guests with varying needs while maintaining operational flexibility. It also addresses the common problem of limited accessible room inventory during peak periods.
As demographics continue to shift toward an aging population and travelers increasingly expect personalized accommodations, Patel suggests that hotels that take a broader view of accessibility will be better positioned to capture market share.
The key, he argues, is understanding that accessibility features often benefit all guests, not just those with specific needs, making them a worthwhile investment for forward-thinking properties.
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