The real estate industry is on the cusp of a major shift in how it uses surveillance technology, with AI-powered video analytics poised to become as indispensable as ChatGPT, according to Dan Khay, Director of Sales at Tec-Tel Communications.
“If you’ve ever used ChatGPT back around 2021 or 2022, you would be like, ‘Okay, this is a cute and novel little toy,'” Khay says. “Whereas today, only three, four years later, everyone’s like, ‘Oh, yeah. Not only is it a great tool, it is an essential part of my day-to-day business activity.'”
Khay predicts video analytics will follow a similar adoption curve, transforming from an interesting capability to an essential business tool.
The technology’s applications extend far beyond simple surveillance, Khay notes. His firm is already working with hotels to optimize operations: “We’re monitoring the speed of their cleaning services, seeing, making sure that their staff is doing what they’re supposed to be doing.”
The system can even help properties provide better VIP service. Khay describes a DC hotel using the technology to alert management when important guests arrive: “You don’t want to have a sitting US senator sitting in the lobby.”
Khay emphasizes that the technology augments rather than replaces human capabilities: “We’re literally doing nothing more than what a human set of eyeballs can do, and nothing less than what a human set of eyeballs can do.”
The advantage comes from consistency and scale. “The problem when it comes to humans is that while we are very good at figuring something out if we see it, we’re not very good at always noticing when something is there for us to actually pay attention to,” Khay explains.
According to Khay, adoption is accelerating as the technology proves its value: “Everyone is utilizing this technology, and really it’s about just evangelizing the adoption of said technology to really help save costs for our end clients while delivering the same level of service.”
While Tec-Tel’s current implementations focus primarily on security and operational efficiency, Khay sees broader applications ahead: “Anywhere where there’s any kind of identity, any kind of inventory that you can identify and quantify, we can then track its journey. And that’s really what it’s all about.”
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