ZD Stucco Repair: Improving the Construction Industry Through Values-Driven Growth

Written by:

KeyCrew

Date:

25 Oct 2024

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In an industry often criticized for unreliability and poor communication, ZD Stucco Repair has distinguished itself by taking a remarkably different approach to construction and restoration services. Founded in 2018 by industry veteran Zoltan Dicso, the company has grown from a one-person operation to managing up to 70 team members during peak seasons, all while maintaining an unwavering focus on integrity and customer service.

“What I observed in the industry is that one of the biggest problems was that contractors are not always reliable,” explains Dicso, the company’s founder. “Clients are anxious. When they don’t know you, they’re asking questions like ‘Are you sure you’re going to show up tomorrow?’ because this is how the construction field is. We’re definitely changing the industry for a better one.”

The company has carved out a specialized niche in the restoration of historical buildings, some dating back 200 years, while also handling new installations across New Jersey, lower upstate New York, Pennsylvania, and even as far as Delaware. Their expertise lies in combining modern technology and materials with traditional craftsmanship to breathe new life into historic structures.

What sets ZD Stucco apart is their unique approach to team development. Unlike many construction companies that focus primarily on technical skills, ZD Stucco places equal emphasis on communication and customer service training. “We’re not just stucco guys,” Dicso emphasizes. “They are team members, and they’re an important part of this team, this company, this movement.”

The company maintains strict protocols around customer interaction and job site conduct, recognizing that they’re often working in occupied family homes. “We’re just guests. We need to respect their house, their family, their environment,” says Dicso. Their company motto reflects this attitude: “At the end of the day, you’re going to put your stuff away like no one worked there today.”

This commitment to professionalism and customer service has driven remarkable growth, even during challenging times. While many businesses struggled during the COVID-19 pandemic, ZD Stucco tripled in size during 2020, partly due to construction being deemed essential work, but also because of their ability to adapt their sales and estimation processes to new safety protocols.

The company has embraced modern marketing strategies, maintaining an active presence across multiple channels. Their Instagram account provides daily updates on ongoing projects, while their YouTube channel showcases completed restorations, offering before-and-after comparisons that demonstrate their expertise. These digital efforts, combined with traditional marketing like billboards, have helped establish ZD Stucco as a recognized industry leader.

But for Dicso, success isn’t measured solely in financial terms. “We’re not interested in just making money. We’re interested in helping people,” he states. “It’s not the business of stucco, it’s the business of people. Our main goal is to give a better life, a better opportunity for the next generation.”

This philosophy extends to their role as industry leaders, where they hope to inspire change through example. “If we lead by example and show how it can be done, others are going to follow this path,” Dicso explains. “This is how I believe we can create a much better industry than what we have right now.”

As the construction industry continues to evolve, ZD Stucco Repair’s people-first approach and commitment to quality demonstrate how traditional trades can be transformed through modern business practices and a strong ethical foundation. Their success shows that in construction, as in many industries, focusing on people and values can drive sustainable growth and industry leadership.