Privacy Policy
Effective Date: 3/29/2024
At KeyCrew, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and use our platform. By using our services, you consent to the practices described in this policy.
1. Information We Collect
1.1 Personal Information: When you create an account, request a quote, or contact our support team, we may collect personal information such as your name, email address, phone number, and company name.
1.2 User-Generated Content: When you submit information through our platform, such as project details, preferences, and reviews, we collect and store this information.
1.3 Usage Data: We automatically collect certain information about your interaction with our platform, including your IP address, browser type, device information, and referring/exit pages.
1.4 Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect and store information about your browsing behavior and preferences. For more information, please see our Cookie Policy.
2. How We Use Your Information
2.1 Providing and Improving Our Services: We use your information to provide, maintain, and improve our platform, respond to your inquiries, and personalize your experience.
2.2 Connecting with Service Providers: When you request a quote or select a service provider, we share your information with the relevant provider to facilitate the connection and communication between you and the provider.
2.3 Marketing and Communications: We may use your information to send you promotional materials, newsletters, and other communications about our services and partners. You can opt-out of these communications at any time.
2.4 Analytics and Research: We use aggregated and anonymized data to conduct research, analyze trends, and improve our platform and services.
3. Information Sharing and Disclosure
3.1 Service Providers: We may share your information with trusted third-party service providers who assist us in operating our platform, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
3.2 Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
4. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
5.1 Access and Update: You can access and update your personal information through your account settings or by contacting us directly.
5.2 Opt-Out: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in the email.
5.3 Data Retention: We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Children’s Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can take appropriate action.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date” at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at contact@keycrew.com.
By using the KeyCrew platform, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our services.
Refund Policy
1. Eligibility for Refunds:
1.1. Refunds may be issued under the following circumstances:
1.1.1. If a user encounters technical issues preventing them from accessing or utilizing KeyCrew’s platform, despite reasonable efforts to resolve the issue with our support team.
1.1.2. If KeyCrew fails to deliver the services or features promised to the user as outlined in these Terms of Use.
1.1.3. If a user cancels their subscription or service within the applicable refund period, as specified in this agreement.
2. Refund Process:
2.1. To request a refund, users must submit a written request to our support team at contact@keycrew.com, specifying the reason for the refund and providing any relevant supporting documentation.
2.2. Our support team will review the refund request and may request additional information or clarification from the user if necessary.
2.3. Upon approval of the refund request, KeyCrew will process the refund within thirty (30) business days using the original payment method used for the purchase.
2.4. Users will receive email confirmation once the refund has been processed, along with any applicable refund receipt or documentation.
3. Refund Period:
3.1. The refund period for subscription services or purchases will be fifteen (15) days from the date of purchase, unless otherwise specified in the service contract.
3.2. Users must submit their refund request within the refund period to be eligible for a refund.
4. Non-Refundable Items:
4.1. Certain items or services may not be eligible for refunds, including:
4.1.1.Fees paid for third-party services or products obtained through KeyCrew’s platform.
4.1.2. Fees paid for services rendered or completed by service providers engaged through KeyCrew’s platform.
4.1.3. Fees paid for custom or personalized services that have been delivered or initiated.
5. Dispute Resolution:
5.1. In the event of a dispute regarding a refund request, users and KeyCrew agree to engage in good-faith negotiations to resolve the dispute amicably.
5.2. If a resolution cannot be reached through negotiation, the dispute shall be resolved in accordance with Section 10 (Dispute Resolution) of these Terms of Use.
6. Contact Information:
6.1. For inquiries or assistance regarding our refund policy, please contact our support team at contact@keycrew.com.
